Profile
Service design and UX applied end to end to AI-native products: research, journey mapping and service blueprints, brand and art direction, prompt and pipeline design, workshop facilitation, content and video production, and the build itself.
Experience
Dec 2025 – presentBenefact Group
Design and Marketing Campaign Manager
Benefact Group
Group-wide role spanning campaign delivery, brand strategy and design advisory, reporting to the Head of Brand and Marketing, working across Digital, Data, Social, Impact and Internal Comms.
- Facilitated the team's first cross-functional user journey workshop on the charity support experience, and synthesised it into the reference plan the work now runs from
- Building a design community across the group through workshops and co-creation sessions
- Roadmapping strategy implementation across the full marketing spectrum, with AI integration as a central thread
Jan 2024 – Dec 2025Benefact Trust
Graphic and Multimedia Designer
Benefact Trust
End-to-end service design across digital touchpoints: service blueprints, user journey maps and a full website redesign.
- SEO and a test-and-learn content strategy grew YouTube from 928 views in 2023 to 30,000+ in 2025, with a video past 5,000 views and a short at 100,000 in a month
- Produced the Beyond Funding podcast end to end, recording, editing, promotion and short-form clips, and filmed the Beneficiary Story series
- Led the Umbraco CMS implementation and ongoing development, integrating GDS design principles throughout
- 96% of users now rate the site as very easy or easy to navigate
- Framed design as a cost-saver, tying every blueprint and dashboard to measurable efficiency gains
Dec 2022 – Jan 2024Vault Investments
Service Designer (part-time)
Vault Investments
Brand positioning and storytelling for a fintech startup, making a complex blockchain-based investment platform accessible to investors in Latin America.
- Pitch content secured £5,000 Imperial College funding and 1st place in the MBA entrepreneurship competition
Sep 2021 – Jan 2022Puredrive Energy
Marketer
Puredrive Energy · renewable energy startup
- Delivered campaigns and visual assets across digital and distributor networks
- Built materials aligned to audience insight, driving sales and reducing customer queries
Education
2022 – 2023Royal College of Art
MA Service Design
Royal College of Art
Industry-led briefs in multidisciplinary teams, applying prototyping and service design methods to align user needs with commercial goals. The final project became RefiRegen; the Grand Challenge brief on coastal community resilience became Legible Memory.
2018 – 2021Lancaster University
BSc Marketing & Design
Lancaster University
Interdisciplinary course combining business insight with design thinking: market research, brand strategy, UX and visual storytelling. The Visualisation module produced 241 Health and Eden Project North.
Selected work
AI-native product
Van Brain
An AI agent for UK tradespeople: a voice note becomes a priced quote in WhatsApp. Built end to end.
dexterjameson.co.uk/work/vanbrain/
Product · Configurator
Cotswold Sauna
A customer photographs their garden and the pipeline designs a sauna into it. Live, for a design-and-build firm.
dexterjameson.co.uk/work/sauna/
Voice product
Say It
A voice-agent phrase trainer that drills you out loud and corrects you in real time.
dexterjameson.co.uk/work/sayit/
Facilitation · AI operations
Benefact Group
Design thinking for a team that had never had it, and AI to keep the room alive afterwards.
dexterjameson.co.uk/work/benefact/
Systems build
BrandFlow Studio
A node canvas for branded image and video generation, built to make on-brand output repeatable.
dexterjameson.co.uk/work/brandflow/
Brand · Reference to final
DEYA
A flat product tile turned into an art-directed brand world, from one repeatable pipeline.
dexterjameson.co.uk/work/deya/
UX · Transformation
Benefact Trust
Service blueprinting in a grant-making charity, then making the content that filled the gap. Two platforms replaced, 32× channel growth.
dexterjameson.co.uk/work/bt/
Brand world
Scran Doh
A fire-cooking supper club built end to end: identity, documentary imagery, a content system and the website.
dexterjameson.co.uk/work/scrandoh/
Skills
AI product design
Service design
UX / UI design
Design strategy
Prompt & pipeline design
Building with AI agents
Art direction
Data visualisation
FacilitationService blueprintingJourney mappingBrand identityPodcast production
Web design
Motion graphics
Photography
Video editing
Content creation
Copywriting
Data analytics
SEO